CloudBeds is a web-based property management software that offers hoteliers a centralized solution to help run their properties and manage bookings. It offers a powerful suite of tools designed specifically for smaller hotel establishments. The platform caters to small to mid-sized hotels’ unique needs, offering features that simplify and automate daily operations.
Why I Picked CloudBeds: I picked CloudBeds as it offers the right balance between functionality and ease of use. The features cater specifically to smaller establishments, something that differentiates it from other tools. CloudBeds is the best for small to mid-sized hotels due to its ability to simplify complex tasks, making hotel management less daunting for smaller teams.
Standout features & integrations:
CloudBeds features include online booking management, automated reservations, and guest management tools. It also offers robust reporting capabilities to track key performance metrics. The platform integrates well with various third-party applications such as payment processors, POS systems, and customer relationship management tools.
LEARN MORE ABOUT CLOUDBEDS:Best for small hotels and bed & breakfast establishments
Little Hotelier is a comprehensive property management software (PMS) developed specifically for small hotels, hostels, inns, motels, and bed & breakfast establishments. It provides a suite of tools for managing reservations, front desk operations, distribution, and more, all tailored to the unique needs of smaller accommodation providers.
Why I Picked Little Hotelier: In my selection process, I identified Little Hotelier as a standout due to its targeted approach to small-scale accommodations, a segment often overlooked by other hotel PMS solutions. The platform is designed to handle the specific challenges that small hotels and bed & breakfast establishments face, which makes it stand apart. Based on these factors, I determined Little Hotelier to be the best for this use case.
Standout features & integrations:
Key features of Little Hotelier include an intuitive front desk system, a booking engine, and a channel manager for distribution across multiple online travel agencies (OTAs) like Expedia, Booking.com, and Airbnb. Additionally, it offers a customer relationship management (CRM) module for maintaining guest relationships. The tool integrates seamlessly with several payment gateways, review sites, and OTAs, providing a robust ecosystem for small establishments to operate efficiently.
LEARN MORE ABOUT LITTLE HOTELIER:Best for integrating with third-party applications
WebRezPro is a dynamic property management system offering extensive functionality and compatibility. Its robust integration capabilities set it apart as a versatile solution for diverse hospitality needs.
Why I Picked WebRezPro: WebRezPro was chosen due to its superior ability to integrate with various third-party applications. This unique strength distinguishes it from other platforms in the marketplace. When evaluating software, I found WebRezPro's flexibility impressive. The platform's wide-ranging integrations make it best for those seeking to link multiple systems seamlessly.
Standout features & integrations:
WebRezPro’s valuable features include reservations management, guest profiles, and housekeeping reports. Also, it boasts an automatic room allocation system and a mobile app for on-the-go access. This platform integrates well with numerous applications, including POS systems, OTAs, CRM systems, and accounting tools, making it an excellent fit for a variety of operational needs.
LEARN MORE ABOUT WEBREZPRO:Best for independent hotels
innRoad is a cloud-based property management software solution that offers independent hotels a comprehensive suite of features. It brings together core hotel operations such as front office management, guest booking, and revenue management, thus helping independent hotels improve efficiency and deliver an improved guest experience. Given its extensive feature set that aligns with the needs of independent hotels, I have designated innRoad as the best for this category.
Why I Picked innRoad: During my selection process, innRoad stood out for its capacity to cater to the unique needs of independent hotels, especially those that may not have the same resources as larger chains. I chose it because of its integrated approach that simplifies complex hotel management tasks into a user-friendly platform. This balance of power and simplicity is what, in my judgement, makes it ideal for independent hotels.
Standout features & integrations:
innRoad offers several important features such as a unified reservation system, guest management, invoicing, and detailed reporting. Its reservation system integrates with leading online travel agencies (OTAs), which widens visibility and ensures real-time synchronization. The software also integrates with multiple payment gateways for seamless transactions.
LEARN MORE ABOUT INNROAD:Best for large-scale hotel chains
Skyware Hospitality Solutions provides a complete hotel management system to facilitate operations for large-scale hotel chains. Its capabilities cater specifically to the needs of larger establishments, making it an exceptional choice for this sector.
Why I Picked Skyware Hospitality Solutions: The selection of Skyware Hospitality Solutions was driven by its ability to cater to the unique needs of large hotel chains. Its scalability and capacity to manage multiple locations simultaneously give it an edge over other platforms. It is the best for large-scale hotel chains due to its robust features designed for complex, multi-site operations.
Standout features & integrations:
Skyware Hospitality Solutions offers many features, including central reservations, group management, and guest communication tools. Moreover, it provides advanced analytics for better business insights. The software integrates with key systems like OTAs, POS systems, and revenue management tools.
LEARN MORE ABOUT SKYWARE HOSPITALITY SOLUTIONS:Best for mobile property management
HotelKey is a cloud-based property management system that empowers hoteliers to manage their properties from anywhere, using a smartphone. The software includes features like direct booking, front desk operations, and analytics, making it ideal for mobile property management.
Why I Picked HotelKey: I selected HotelKey because it offers a unique proposition: a property management solution that is truly mobile-first. It stands out in the marketplace due to its focus on mobility, offering hoteliers the flexibility to manage their properties from anywhere. I believe it's best for mobile property management due to this high degree of accessibility and convenience.
Standout features & integrations:
HotelKey comes with an integrated booking engine, front desk operations, housekeeping management, and reporting. It also integrates with various point-of-sale systems, payment gateways, and online travel agencies.
LEARN MORE ABOUT HOTELKEY:Best for boutique hotels
ThinkReservations is a type of property management solution that focuses on the needs of boutique hotels. It aims to simplify the everyday tasks of hotel management while offering rich features like online booking, reporting, and revenue management. Owing to its specialized approach and feature richness, I believe ThinkReservations is the best for boutique hotels.
Why I Picked ThinkReservations: I chose ThinkReservations for its dedication to serving boutique hotels. It struck me that their feature set specifically addresses the challenges these hotels often face. Their system is equipped with tools for customizing guest experiences, a critical aspect in the boutique hotel business, which differentiates it from many other platforms.
Standout features & integrations:
ThinkReservations includes a robust online booking engine, guest communication tools, and a flexible rate management system. Furthermore, it provides integrations with major OTAs, Google Hotel Ads, Quickbooks for accounting, and integrates with various payment gateways.
LEARN MORE ABOUT THINKRESERVATIONS:Best for comprehensive front desk operations
RoomKeyPMS is a robust hotel management solution (HMS) designed to streamline and simplify front desk operations. Its diverse functionality makes it ideal for hotels seeking comprehensive front desk support.
Why I Picked RoomKeyPMS: In my search for efficient hotel management software, RoomKeyPMS quickly rose to the top. Its impressive set of features tailored specifically to front desk operations was a primary deciding factor. The tool outshines others when providing a comprehensive, user-friendly solution for front desk tasks. Therefore, it is the best choice for businesses that seek to streamline front desk operations.
Standout features & integrations:
RoomKeyPMS offers a range of features such as online check-in and check-out, real-time availability status, and guest profile management. It also includes advanced reporting capabilities for a detailed overview of hotel operations. It integrates well with popular third-party systems like Revinate for reputation management and Zapier for workflow automation.
LEARN MORE ABOUT ROOMKEYPMS:Best for managing multiple properties
RMS Cloud offers an all-in-one solution for businesses operating a portfolio of properties. It provides property managers with the necessary tools to streamline operations, regardless of the number of locations.
Why I Picked RMS Cloud: I chose RMS Cloud due to its robust multi-property management capabilities. Among the myriad of tools available, RMS Cloud stands out for its seamless multi-property handling, making it an invaluable asset for businesses with multiple locations. Its superiority in this area justifies its position as the best for managing multiple properties.
Standout features & integrations:
RMS Cloud offers functionalities such as dynamic pricing, automated communications, and real-time reporting, which are indispensable for property managers. Furthermore, it integrates with leading third-party applications in the hospitality industry, including OTAs, POS systems, and payment gateways, to provide a comprehensive management solution.
LEARN MORE ABOUT RMS CLOUD:Best for automated reservation management
Hotelogix is a robust hotel management platform specializing in reservation processes. Its primary focus is to streamline the way hotels manage their bookings, making it an ideal tool for automated reservation management.
Why I Picked Hotelogix: I chose Hotelogix after judging its effectiveness in handling reservations. Its automated system is unique as it minimizes manual input, reduces errors, and accelerates the reservation and occupancy process. Given its proficiency in reservation management, I found Hotelogix to be the best for this particular aspect of hotel management.
Standout features & integrations:
Hotelogix features include an integrated booking engine, front desk operations, and a detailed reservation from hotel’s website or social media. Additionally, it offers a powerful revenue management system for hotels to maximize their profitability. In terms of integrations, Hotelogix interfaces with multiple third-party applications like OTAs, GDS, payment process gateways (depit or credit card), and more, which add to the versatility of the platform.
LEARN MORE ABOUT HOTELOGIX:Below is a list of additional hotel management software that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.
IQware Best for flexible rate management Connecteam Best for staff communication and engagement ResNexus Good for inns and b&b establishments with online booking needs eZee Absolute Good for hospitality businesses needing an end-to-end management solution Sirvoy Good for budget hotels seeking an affordable PMS Maestro PMS Good for centralized operations in large hospitality businesses eZee FrontDesk Good for businesses requiring a comprehensive front desk system IBM Maximo Hospitality Good for enterprises needing a robust asset management system HotelConnect Good for easy and efficient guest communication FIDELIO Suite Hotel Management Good for large hotels seeking robust PMS functionalities Operto Good for property managers wanting a smart home automation solution Opera PMS Good for hotels wanting a solution from a reputable industry leader Protel Hotel Software Good for multi-property management with a unified data system innQuest Good for hotels requiring integrated payment solutions RoomRaccoon Good for small to medium-sized hotels seeking an all-in-one solution StayNTouch Good for hotels seeking a cloud-based PMS with mobile functionality Jurny Good for property owners requiring a tech-driven hospitality solution Smoobu Good for vacation rentals wanting a user-friendly interface
There are many different types of software that are similar to hotel management software. Here are some popular types of tools, with links to roundups of the best tools in each category:
Each of these types of software can fulfill some, but not all, of hotel management software’s functions. It's important to understand the specific needs of your business before selecting a software program.
With one-on-one help, we guide you to your top software options. Narrow down your software search & make a confident choice.
In a nutshell, anyone who manages a hotel can use hotel management software. This includes property managers, general managers, and even front desk staff. Hotel management software helps manage everything from room reservations and check-ins to billing and marketing. Essentially, it makes the day-to-day operations of a hotel easier and more efficient.
That being said, here are some of the key users of hotel management software:
Hotel management software is a comprehensive system that helps hotels manage almost every aspect of their business. From booking and check-in to accounting and marketing, hotel management software provides hoteliers with the tools to streamline their operations and improve profits.
There are many benefits to using hotel management software. The most obvious is that it helps hotels save time and money. By automating tedious tasks and providing efficient tools for tasks like reservations and accounting, hotel management software can help hotels run more efficiently and reduce staff workloads.
In addition, hotel management software can help hotels increase their profits by improving marketing efficiency and providing detailed analytics on customer behavior. Hoteliers who invest in hotel management software can expect a significant return on investment in improved profitability.
Finally, hotel management software is an essential tool for modern hospitality businesses. It allows hotels to keep up with the latest technologies and trends and provides a platform for growth into new markets.
So, how much does hotel management software usually cost? Prices for these programs can vary greatly, depending on the features and capabilities you need. Generally, though, you can expect to pay around $1,000 for a good quality hotel management software program.
When shopping for hotel management software, be sure to compare the different features each program offers. Look for programs that have all the features you need, as well as those that are easy to use and understand. It's also important to find a program that is compatible with your existing accounting and booking software, to avoid any headaches down the road.
When shopping for hotel management software, it's important to consider the features that are most important to you. Depending on your needs, you may want software that offers automated billing and invoicing, online booking and reservation capabilities, or integrated marketing tools.
Here are some key features to look for when making your decision:
So there you have it, my top 10 picks for the best hotel management software in 2024. As you can see, there is a lot of choice regarding software that can help manage your hotel business. Whether you're looking for a comprehensive system that covers all aspects of your operation, or a more specific solution tailored to your needs, there's something out there for everyone.
Cory Masters is a dynamic professional with 10+ years of experience working across hotel and hospitality management, accounting, financial management, office management, and operations. She's passionate about elevating other professionals in the community, using her 4 years as an Assistant Hotel Manager at Four Seasons to share the lessons she's learned about managing guest interactions, reservations, hotel staff, hotel services, hotel management systems, and more.
Follow the author: Opens new window TABLE OF CONTENTSWhich features are most important to you?
With one-on-one help, we guide you to your top software options.
